Claims & Disputes
Invoice Disputes
If you believe an invoice you received from Virginia International Terminals is inaccurate or incomplete, please submit a dispute by completing our Invoice Dispute Form and emailing it to InvoiceDisputes@vit.org. You will receive a response for your request within 10 business days.
Please note, all invoice disputes will be resolved in accordance with the terms of the applicable Service Agreement or VIT’s Schedule of Rates.
For disputes regarding Loaded Container Storage please refer to section 461(C) of VIT’s Schedule of Rates.
TIPS FOR FASTER REVIEW AND RESOLUTION
Gather and submit all documents supporting your dispute.
- Please be sure to provide as much information as possible when completing the Invoice Dispute Form. Be descriptive as possible with the nature of the issue.
- Include a copy of the disputed invoice(s) and other supporting documentation.
- Only send the form and supporting documentation to InvoiceDisputes@vit.org.
Please be patient.
Our Billing team works as quickly as possible to review and resolve billing disputes. In some cases, it takes time to perform an internal investigation of the circumstances surrounding the dispute. We will contact you should we require any additional information, and we will notify you in writing of the resolution of all disputes and claims.
Damage and Service Claims
You may submit a Damage and Service Claim if you believe you have suffered physical or economic damages resulting from:
1) an incident that you believe was caused by one of The Port of Virginia entities (Virginia International Terminals, LLC, Virginia Port Authority, or HRCP, II), or
2) one of The Port of Virginia entities failing to provide a service that you requested or performing requested service improperly.
All claims for financial recovery related to loss or damage that you believe was caused by Virginia International Terminals must be submitted no later than (30) days after the alleged loss using our claim submission portal. For instructions on using the claim submission portal and details related to the claim adjudication process, see our Claim Guide.
Please note, any claims against Virginia International Terminals will be resolved in accordance with the terms of the applicable Service Agreement or VIT’s Schedule of Rates. The Port of Virginia is not an insurer of property. The claimant has the burden to prove liability and damages in all claims.
TIPS FOR FASTER REVIEW AND RESOLUTION
Gather and submit all documents supporting your claim.
When submitting a damage claim using the claim submission portal, please provide:
- Details of the claim, including date and time of the incident
- Terminal location
- Witness contact information
- Container number(s), and a description of the incident and damages
- Documents supporting the claim, including color photographs, bill(s) of lading, surveyor reports, and damage estimates or invoices
Please be patient.
Our team works as quickly as possible to review and resolve billing disputes and damage claims. In some cases, it takes time to perform an internal investigation of the circumstances surrounding the dispute or claim. We will contact you should we require any additional information, and we will notify you in writing of the resolution of all disputes and claims.