Customer Service


We are dedicated to helping our customers succeed in their businesses. Have a question or need some help? Talk to us; our customer service team members are here to help you. Please call or email us. Our customer service team looks forward to helping you. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

For instructions on how to pay VACIS exams at The Port of Virginia, please follow this link: VACIS Exam Payment Instructions

To submit a damage or service claim or invoice dispute or inquire about an existing issue, please click here.

For breakbulk quote requests:

For container tracking/tracing 24/7, visit PRO-PASS to register (free).