INVOICE DISPUTES
If you believe an invoice you received from Virginia International Terminals is inaccurate or incomplete, please submit a dispute by completing our Invoice Dispute Form and emailing it to InvoiceDisputes@vit.org. You will receive a response for your request within 10 business days.
Please note, all invoice disputes will be resolved in accordance with the terms of the applicable Service Agreement or VIT’s Schedule of Rates.
For disputes regarding Loaded Container Storage please refer to section 461(C) of VIT’s Schedule of Rates.
TIPS FOR FASTER REVIEW AND RESOLUTION
Gather and submit all documents supporting your dispute.
- Please be sure to provide as much information as possible when completing the Invoice Dispute Form. Be descriptive as possible with the nature of the issue.
- Include a copy of the disputed invoice(s) and other supporting documentation.
- Only send the form and supporting documentation to InvoiceDisputes@vit.org.
Please be patient.
Our Billing team works as quickly as possible to review and resolve billing disputes. In some cases, it takes time to perform an internal investigation of the circumstances surrounding the dispute. We will contact you should we require any additional information, and we will notify you in writing of the resolution of all disputes and claims.